ERP solution & information management
Control & transparency a big Challenge
One of the biggest challenges Western companies with operations in China are facing is to keep control over their operations and maintain transparency.
The Chinese culture is a “hands-on” diligent culture in which concrete tangible results are expected now. This is often at odds with planning work carefully and meticulously keeping records to measure performance or creating information systems for that purpose. These activities are quickly deemed as too abstract, a waste of time and if must be, are done in a mechanical and get-it-over-with-as-quickly-as-possible fashion. There is also the issue that Chinese people seem to have much more tolerance for ambiguity (and in fact thrive by it) than their Western counterparts. Information systems are mostly in a mess if at all existing in most Chinese companies. Western companies with operations in China must make a very concerted effort to make sure they do not end up in the same way.
Chinese workers are very responsible and sensitive of not meeting objective standards set by their superiors. The point is to make very clear and objectively ascertainable of what is expected. So if you want a working information system in your Chinese operation you must make sure that detailed procedures are laid out for each role that is connected to the information system and you must keep tight control over proper execution of these procedures.
eXcec Business Consulting promotes the use (and is an official partner of its makers) of an open software enterprise platform called OpenERP. This platform has been chosen after extensive research and testing as one of the most suitable open software enterprise platforms of today. It is fully open, so the underlying programming code of all components can be inspected and if needed changed. Its license allows anybody to use it legally for free and modify the code. But with the backing of some 200 developers of the companies that develop the software and a large and active community of partner companies and individuals, and after several years of development, it has reached industry grade quality. It is both stable and with over 500 modules to choose from comprehensive.
OpenERP supports among others both Chinese and English interfaces. Moreover, it has an unique system to represent and modify the business processes it supports. OpenERP is web based. It can be accessed with a standard web browser on an Intra-net or over the Internet.
eXcec has developed a detailed project methodology of which only the main tasks are listed below:
- Determine Requirements and understand current business processes
- Propose new system (information system + business processes)
- Determine module set
- Customize system (adapting the system to unique needs, requires programming)
- Install system
- Configure system
- Migrate data (putting existing company data in the new system)
- Develop Procedure manuals
- Train Staff
These will be the project’s deliverables:
- Configured/Customized bilingual system with customized forms and reports supporting all above mentioned aspects.
- Migrated data
- Business Process Diagrams giving a graphical and hierarchical easy to understand representation of the business processes supported by the system.
- Procedure descriptions (descriptions of lowest level business processes)
- Trained Users
- Sets of Customized User Materials for each user role.
Hosting and system administration
OpenERP is web-based. This implies that the server can be at any location and that system administration tasks can be done from a distance. We can administer the commissioned system and even host it on our own server in Hong Kong relieving you of system administration tasks and in case we host keeping your data safely off-site.
Apart from system administration we can also be in a continuous relationship with you by helping you manage the system once in operation. This goes beyond technical administration and maintenance. The goal is to ensure the integrity of the data by controlling from a distance the correct operation of the system (by liaising with and instructing the key staff members) as well as satisfying ad-hoc and new information requirements of management.
As implementations differ widely in scope and complexity, a detailed proposal can only be made once requirements are known in some detail. Please contact us so we can make a proposal for your specific situation.